FAQ

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Standard shipping takes 7-14 business days for international deliveries. Express priority shipping is available with estimated delivery of 3-7 business days. We work with trusted logistics providers experienced in handling sensitive aviation equipment. All shipments include full tracking information.

Orders are processed within 24-48 hours. Components are inspected, securely packaged, and dispatched with full tracking information. You will receive a shipping confirmation with your tracking number once your order leaves our warehouse. Delivery times vary by destination and shipping method selected.

After placing your order, you will receive a confirmation email. Our team verifies the order, processes payment, and prepares your components for shipment. You will be notified at each stage, and you can track your order status through your account dashboard at any time.

Yes, every order comes with a professional invoice. Invoices contain all relevant details including item descriptions, pricing, taxes, and shipping costs. Invoices are sent via email after order confirmation and are also available for download in your account dashboard.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Payment is typically processed when your order is placed. For credit card payments, the amount is authorized immediately and charged once the order is confirmed. For bank transfers, payment must be received before the order is processed. You will receive a receipt via email once payment is complete.

A wishlist allows you to save aviation parts you are interested in for future reference. You can add items to your wishlist while browsing, share your list with others, and easily move items to your cart when you are ready to purchase. Your wishlist is saved to your account for future visits.

If you receive a damaged or incorrect item, contact us within 48 hours of delivery. Please provide your order number, photos of the damage or incorrect item, and a brief description. We will initiate an investigation with the carrier and arrange a replacement or refund as quickly as possible.

You may change or cancel your order as long as it has not yet been shipped. Contact our support team as soon as possible with your order number and requested changes. Once the order has been dispatched, cancellations and modifications may no longer be possible.

Package tracking allows you to monitor your order's journey from our warehouse to your location. Once your order is shipped, you will receive a tracking number and carrier details. You can use this number on the carrier's website to see real-time updates on your shipment's location and estimated delivery date.