Overview

At Aircraft Holard Consults, customer satisfaction is our priority. This Refund and Returns Policy outlines the conditions under which we accept returns and process refunds for aviation parts and components purchased from our shop.

Eligibility for Returns

We accept returns under the following conditions:

  • The wrong item was delivered
  • The part arrived damaged or defective
  • The part does not match the product description
  • You received an incomplete order
  • The shipment was lost during transit

Items not eligible for return:

  • Customized or special-order aviation parts
  • Electrical components that have been installed
  • Opened calibration-sensitive components
  • Clearance items marked “Final Sale”

Return Timeframe

To qualify for a return or replacement:

  • Contact us within 7 days of delivery
  • Items must be shipped back within 14 days of approval
  • Products must be unused, uninstalled, and in original packaging

How to Request a Return

Email us at our support address with your order number, full name, description of the issue, and photos if applicable. Our team will review your case within 24-48 hours and provide return shipping instructions.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds will be processed within 3-7 business days and credited to your original payment method.

Late or missing refunds: If you haven’t received a refund, first check your bank account, then contact your credit card company and bank. If the issue persists, contact us directly.

Exchanges

We replace items only if they are defective or damaged. Contact us to initiate an exchange for the same item.

Shipping Costs for Returns

Return shipping is free if we shipped the wrong item, the product arrived damaged, or the item is defective. The buyer pays return shipping if you changed your mind or ordered the wrong part. Shipping costs are non-refundable.

Need Help?

Contact our support team for questions related to refunds and returns. We are here to help resolve any issues promptly and professionally.